Contact

Talk to the people who build it

Questions about an account, a wallet entry, an API integration or a partnership go to the same team that writes the platform. Tell us what you need and we will give you a specific answer, not a template.

Please do not include a full NIN, BVN, password or API secret in a message. If we need one to investigate, we will ask you for it through your account.

Send us a message

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We reply to this address. It is not added to any mailing list.

Phone number optional

Only used if the enquiry is quicker to resolve by telephone.

Subject

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Include a verification or funding reference where you have one — it lets us trace the exact request instead of asking you to describe it.

By sending this form you agree that we may store and use the details above to respond to your enquiry, as described in our privacy policy.

Contact details

Email support@idex.com.ng

Hours Mon–Fri, 8:00am – 6:00pm WAT

Response target One business day

Reporting a security issue

If you believe you have found a vulnerability in IDEX, put Security report in the subject line and describe the issue and how to reproduce it. Security reports are triaged ahead of the rest of the queue. Please do not test against another customer's account or data, and give us a reasonable opportunity to fix the issue before disclosing it publicly.

Privacy and data requests

To exercise a right under the Nigeria Data Protection Act — access, correction, erasure, objection or portability — write Data request in the subject line. We will verify your identity before acting so that nobody can use the form to reach somebody else's data. See our data protection page for how these requests are handled.

Before you write

Questions we are asked most

When will the verification services be switched on?

Each service goes live only when a provider endpoint has been mapped and tested behind it. Until then the services page marks it as awaiting activation and the platform refuses to take payment for it. The fastest way to hear about activation is to create an account — we notify registered customers first.

I was charged for a lookup that returned nothing. What happens?

A lookup that returns no matching record is settled as unsuccessful and the amount is returned to your wallet as its own ledger entry, unless we have told you in advance that a particular service bills for a search that returns nothing. If a provider does not answer at all, the request stays pending until a reconciliation job resolves it, and it is refunded automatically if it did not complete.

Can you correct my NIN or BVN record?

No. IDEX is an independent technology platform and cannot create, amend, suspend or cancel an identity record. Corrections must be made through the authority that issued the record. We can only tell you what a verification returned.

Can I use the API before funding my wallet?

You can create keys, read the documentation and inspect the response shapes at any time. A billable request needs a funded wallet, because every lookup is charged against your balance at the moment it is submitted.

Do you offer volume or agency pricing?

Yes. Send us a message with the services you expect to use and your monthly volume, and we will come back with a written quote. Agreed rates are applied to your account directly, so the price you see in the dashboard is always the price you pay.